Dear customer,
We consider your opinion on how we are serving you very important and therefore we would appreciate if you will take a short time to let us know how we are doing. Please mark the answer that best expresses your feelings and opinion about Gateway Avenue.
Please Note:
- Fields marked with a
are required
- Please do not use the following special characters: ~!$%^&*+`={}|[]\:";'<>?
1. Email Address:
2. Company:
3. Which customer category do you belong to:
Dealer
Service Provider
Corporate End-User
End-User
4. Principal Business Premises:
- None -
Johor
Kedah
Kuala Lumpur
Kelantan
Labuan
Melaka
Negeri Sembilan
Penang
Pahang
Perak
Perlis
Sabah
Selangor
Sarawak
Terengganu
Others
5. How often do you require the services of Gateway Avenue:
Daily
Weekly
Monthly
Yearly
6. Why do you choose Gateway Avenue services:
Product
Stock Availability
Techical Service/ Support
Delivery Time
Customer Services
Promotion
Prices
Other
Convenience
Kindly use this satisfaction rating:
Very Satisfied
Satisfied
Not Satisfied
Not Satisfied At All
4
3
2
1
7. How do you rate our telephone customer service :
Courteous
4
3
2
1
Responsive
4
3
2
1
Efficient
4
3
2
1
Knowledgeable
4
3
2
1
Professionalism
4
3
2
1
8. How do you rate our service for parts quotation :
Courteous
4
3
2
1
Responsive
4
3
2
1
Efficient
4
3
2
1
Knowledgeable
4
3
2
1
Professionalism
4
3
2
1
9. Rate the following performances accordingly :
Phone calls are answered quickly and professionally
4
3
2
1
Requests are efficiently carried out
4
3
2
1
Response time to service required
4
3
2
1
Information provided is accurate
4
3
2
1
Important details are not overlooked
4
3
2
1
Stock availability
4
3
2
1
Delivery time
4
3
2
1
10. How do you like our following services :
Prompt
4
3
2
1
Courteous
4
3
2
1
Helpful
4
3
2
1
Friendly
4
3
2
1
- None -
Not in the list
Doreen
Citra
Joon
Sherine
Nanie
Elise
Sheau Hann
Wahyu
Siaw Sze
11. Who is customer support staff you dealing with now :
12. Other Comment:
Thank you very much for your feddback. We look forward to providing you with better service.
Your Sincerely,
Name: Doreen
Tel: 8023 2299
Extension: 101
E-mail: Doreen@GatewayAvenue.Com
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All rights reserved. Gateway Avenue 2007
Tel: 603 - 8023 2299 Fax: 603 - 8023 2380
Email: sales@gatewayavenue.com
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